Community Services Technical Support Specialist
OpenGov
Standort: US | Texas | Dallas, United States
Anstellungsart: full time
**Community Services Technical Support Specialist at OpenGov in Dallas, United States** **What you'll do** - Provide customer technical support via omnichannel interactions (Phone, Chat, Web, Email) - Utilize Salesforce Service Cloud for case management and work towards First Contact Resolution - Independently assess and prioritize incoming cases, applying technical judgment - Perform research across various tools to determine if incidents are known issues or defects **What they're looking for** - Technical degree (Computer Science degree preferred) - Energized by analytical problem solving - Interest in learning about and using AI to solve complex problems - Ability to troubleshoot a wide range of technical issues **Details** - Location: Dallas, United States - Type: FullTime - Salary: null
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