Customer Sucess Manager III - Boston, MA

OpenGov

Standort: US | Massachusetts | Boston, United States

Anstellungsart: full time

The Customer Success Manager III at OpenGov owns a portfolio of ~40 customers, driving long-term retention and growth. **What you'll do** - Develop end-to-end success strategy for assigned customer portfolio - Build relationships with Department Heads, City Managers, and Finance Directors - Guide customers through significant process changes and workflow optimization - Design and deliver Executive Business Reviews showing tangible value - Monitor portfolio health to mitigate churn and identify growth opportunities - Design programs to maximize product adoption and value realization - Partner with cross-functional teams to resolve complex roadblocks - Contribute to the customer success playbook **What they're looking for** - Experience managing large customer portfolios - Ability to navigate complex political landscapes - Strong change management and process transformation skills - Executive advisory and stakeholder management capabilities - Business impact reporting and ROI demonstration skills - Strategic thinking and long-term planning abilities - Cross-functional collaboration and advocacy skills - Innovation in customer success processes **Details** - Location: Boston, United States - Type: Full-time - Salary: null

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