Sr. Customer Success Manager - Boston, MA
OpenGov
Location: US | Massachusetts | Boston, United States
Employment type: full time
The Sr. Customer Success Manager at OpenGov manages complex enterprise relationships to ensure retention and growth. **What you'll do** - Take accountability for net retention and renewals of ~20 high-value accounts - Develop customer success plans to align products with customer goals - Connect with senior stakeholders to align OpenGov's value with strategic initiatives - Work as a bridge between customers and Product/Field leadership - Manage and advocate for accounts to maintain high satisfaction - Travel to engage customers and lead regional user groups - Complete advanced training to mentor junior CSMs **What they're looking for** - Experience managing high-value customer portfolios - Strategic thinking and ability to drive digital transformation - Strong executive influence and stakeholder management skills - Cross-functional leadership capabilities - Customer advocacy and issue resolution skills - Community building and user group leadership experience - Operational excellence and mentorship abilities **Details** - Location: US, United States - Type: Full-time - Salary: null
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